Troubleshooting MRCOOL Mini-Split WiFi and App Connection Issues

If your MRCOOL mini-split system is having trouble connecting to WiFi or using the app, including connecting the app to google assistant or amazon alexa, follow these troubleshooting steps:

1. Check WiFi Connection: Ensure your WiFi is working and your mini-split unit is within range.
2. Restart Devices: Try restarting both the smartphone and the mini-split unit.
3. Update App: Make sure you have the latest version of the MRCOOL app.
4. Reset WiFi Settings: If issues persist, reset the WiFi settings and reconnect to your network.
5. App Support: For complex app issues, contact Cielo at support@cielowigle.com or call 1-425-529-5775 for specialized support.

If problems continue, feel free to contact MRCOOL customer support for further assistance.

Note:

Most units integrate with Cielo’s Smart HVAC app.  Window units integrate with the Net Home Plus app.