What is my Warranty Coverage? – MRCOOL

At MRCOOL, we understand that purchasing an HVAC system is a significant investment.
That's why we’re proud to offer an industry-leading warranty on all of our HVAC systems, providing peace of mind long after installation. With our easy-to-navigate claims process and dedicated support team, you can rest assured that if anything goes wrong, we’ll handle it quickly and efficiently.

🛡️ Warranty Overview

In most cases, MRCOOL warranties cover parts and compressors for mini split systems. However, some ducted systems may also include labor coverage as part of their warranty package.

Key Warranty Guidelines:

Coverage Start Date: Warranty coverage begins on the original purchase date.
Replacements: If a unit is replaced, the warranty does not reset—it continues based on the original purchase date.
Non-Transferable: MRCOOL warranties are non-transferable and apply only to the original purchaser.
Invoice Requirements:
- For DIY systems, no installation invoice is required to process a warranty claim.
- For all other systems, a valid installation invoice is required to initiate the warranty claim process.

MRCOOL Mini Splits Warranty Period Coverage

Easy Pro:

1-year warranty on parts.
2-year warranty on the compressor.

Advantage:

1-year warranty on parts.
2-year warranty on the compressor.

Olympus:

5-year warranty on parts.
7-year warranty on the compressor.

DIY:

5-year warranty on parts.
7-year warranty on the compressor.

Optional MRCOOL Cool Care Program

This program is exclusively designed for MRCOOL minisplit systems to help you maintain your units by cleaning, disinfecting, and protecting them—thereby extending their lifespans and ensuring they operate at peak performance.

Subscription Details

The MRCOOL Cool Care Program subscription costs $63.28 plus applicable taxes, billed bi-annually. You can cancel your subscription at any time. Opting out of this program does not impact the standard coverage included with your system.

Bi-Annual Care Kit for System Maintenance
Lifetime Compressor Replacement Program
7 Year Unit Replacement Program for DIY and Olympus Series Systems

2 Year Unit Replacement Program for Advantage and EasyPro Series Systems

System Models Applicable to the Program

4th Generation DIY Series Systems (Single and Multizone)
5th Generation DIY Series Systems (Single and Multizone)
5th Generation EasyPro Series Systems
5th Generation Advantage Series Systems
4th Generation Olympus Series Systems

Learn More and Enroll

A detailed description of the steps to clean the units, as well as a video tutorial, can be found here.

For more information regarding your system model’s standard coverage and replacement programs, please refer to your documentation.

If you have any further questions or would like to enroll in the program, please don’t hesitate to reach out. We’re happy to assist you in keeping your MRCOOL units running smoothly and efficiently. You can give us a call @(270) 366-0457 or create a support ticket with the necessary information using the details below.

To help us get you enrolled in the program, please provide the following information:

Customer Information:

Full Name
Phone Number
Email Address ✳️
Registration Date ✳️

Unit Details (This program applies to Generation 4 systems and above.):

Primary Model Number ✳️
Additional Condenser Model Numbers (if applicable)
Primary Serial Number ✳️
Additional Condenser Serial Numbers (if applicable)

Shipping & Billing Information (Please confirm with customer):

Shipping Address ✳️
Billing Address ✳️

MRCOOL Residential Splits Warranty Coverage

Signature Series (excluding furnaces):

10-year registered warranty (for residential applications only).
5-year non-registered warranty.
Commercial applications default to a 1-year parts / 5-year compressor warranty.
Units must be registered within 60 days of installation or 60 days from purchase (if installation date cannot be verified).

Signature Series Furnaces:

20-year heat exchanger / 10-year parts registered warranty (for residential applications only).
20-year heat exchanger / 5-year parts non-registered warranty (for residential applications only).
Commercial applications default to a 10-year heat exchanger / 1-year parts warranty.
Units must be registered within 60 days of installation or 60 days from purchase (if installation date cannot be verified).

GeoCool:

10-year parts / 5-year compressor registered warranty.
5-year parts and compressor non-registered warranty.

Pro Direct:

10-year registered warranty.
5-year non-registered warranty.

Central Ducted Hyper Heat:

10-year warranty on parts and compressor.
10-year limited labor warranty.

Universal:

10-year parts and compressor registered warranty (for residential applications only).
5-year parts and compressor non-registered warranty (for residential applications only).
Commercial applications receive a 5-year parts and compressor warranty when properly registered.

Versapro:

10-year warranty on parts and the compressor.

Important Warranty Registration Information

For most MRCOOL systems, registering your product is key to ensuring your warranty coverage.

Register your system within 60 days of installation or 60 days from purchase (if installation date cannot be verified) to ensure full benefits.

Some system warranties may vary from one generation to another, so always refer to your specific warranty document for exact coverage and terms.

At MRCOOL, we're committed to providing you with high-quality products and top-notch customer support, so you can enjoy peace of mind with your HVAC system for years to come.

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