Reporting Missing or Damaged Items in Your MRCOOL Shipment

If you receive a MRCOOL shipment with missing or damaged items, don’t worry! We’re here to help resolve the issue quickly. To report any discrepancies, please complete the form linked below with the required details. Our team will promptly investigate and take action to ensure the issue is resolved.

Report Missing or Damaged Items.

Important Notes:

• If a unit or accessory is missing or damaged from shipping and you purchased from any of the following sources, you will need to contact them directly as they manage their own shipping process: Lowes, Home Depot, Costco, Ingrams Water and Air, Jack's Small Engines, Overstock.com, Zoro,  Bed Bath & Beyond, and True Value.
• Ensure to provide all relevant purchase details to assist in locating the missing items.