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  • Support
  • Contact Us
    By Phone: (270) 366-0457 Submit a Request Ticket Email Us: support@mrcool.com
  • Register Your Warranty
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    Product Catalog Locations Rebate Center
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  1. MRCOOL
  2. General
  3. FAQ

FAQ

  • Where is the Wi-Fi Port Located on a 5th Gen MRCOOL® Mini-Split Indoor Unit?
  • Where Can I Purchase Parts for MRCOOL Systems?
  • Where to Purchase Products
  • Does MRCOOL Provide Technician Services?
  • Is the ACL2 Fitting Compatible with the old R-410A refrigerant?
  • Why Isn't My MRCOOL Product Registration Recognized?
  • Is There a Solenoid on Mini Splits
  • What Kind of Thermal Tape Should I Use to Wrap My MRCOOL Line Set?
  • Does MRCOOL Offer Military or First Responder Discounts?
  • Can I Run My MRCOOL Mini Split During a Wildfire?
  • Remote Compatibility
  • Locating the Discharge Temperature Sensor: Pro Direct System
  • What are the Brown and Blue wires on the Universal System?
  • Is there an adapter for the geothermal blower?
  • What should the pressure readings be on my MRCOOL unit?
  • What are the changes between the 4th and 5th generation DIY?
  • Mini split Systems- The Drain Pan: What It Does and Where to Find It!
  • What are Condenser Coils and Where are they located on your MRCOOL System?
  • Cielo Home- Smart Home App
  • Net Home Plus- Smart Home App
  • Can I shorten my precharged linesets?
  • Can I move my MRCOOL system?
  • If I am a renter and my apartment came with a MRCOOL system, am I covered under warranty for a part replacement?
  • Can I shorten my communication cable?
  • What is the degree that you can bend a copper refrigerant line?
  • On a GeoCool system, is there a way to force the system into full capacity immediately?
  • How Long Does Shipping Take for MRCOOL Orders?
  • Where Are MRCOOL Units Manufactured?
  • Are the R-454B refrigerant lines compatible with 4th Gen DIY Mini Splits?
  • Why did I hear a hissing sound when hooking up my refrigerant lines?
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General Disclaimer

The information provided in this support center is intended for knowledge purposes only. When working with HVAC systems, electrical components, or refrigerants, proper safety precautions should always be followed. It is recommended to consult a qualified professional for any tasks that exceed your skill level or require specialized expertise. Always prioritize safety and seek professional assistance as needed.

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